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What does "ticket" mean in programming?

ticket is one of the most common terms in software development. This guide explains what it means, how it is used in practice, and why it matters, with real examples from the developer world.

Definition

A generic term for a trackable work item in a project management tool. Tickets can be bugs, tasks, stories, or features. The term comes from physical support tickets and is used interchangeably with 'issue' in many teams.

Example

"Link the pull request to the ticket so the team can trace the change."

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